Refund policy

OBLIVION offers a 25-day guarantee on all products, starting from the date your order is delivered.

If your item arrives faulty, please contact us within 25 days of delivery using the email address listed on our website’s contact page. Include your order number, a description of the fault and clear photographs showing any rips or problems with the printed design. You can choose a money-back refund or a replacement.

If you need a different size, please contact us within 25 days of delivery to arrange a size exchange. Items returned for a size exchange must be unworn and unwashed. Tags do not need to be attached.

We’ll provide return instructions and cover the return postage. For UK exchanges and replacements, we estimate around 10 days to receive your original item and dispatch its replacement. This timeframe may vary.

For faulty items returned for a refund, we will issue the refund to your original payment method within 3 days of receiving the returned item.

Our guarantee does not cover damage caused by improper care, including shrinkage caused by washing or drying, or damage caused by ironing directly over the design.